Come build what powers commerce at scale

The Opportunity

The Manager of Security is responsible for the day-to-day leadership, execution, and continuous improvement of Centerfield's cybersecurity program. This hands-on role protects the enterprise's digital assets, information, and systems against an evolving threat landscape and reports to the SVP of IT.

You will work closely with IT, engineering, compliance, legal, vendors, and auditors to translate security strategy into operational reality and ensure emerging technologies, including AI platforms and AI-powered security tooling, are deployed and governed responsibly.

How You'll Contribute

• •Lead day-to-day security operations and implement security policies and strategies across teams and systems.
• •Identify, assess, and track cyber risks and implement mitigations through technology, process, and policy changes.
• •Manage security monitoring, incident response, vulnerability management, and threat intelligence functions.
• •Own security review, deployment, and monitoring of organizational AI tools and develop guidelines for their safe use.
• •Support compliance with frameworks and regulations including GDPR, HIPAA, PCI DSS, and NIST.
• •Lead and develop security analysts and engineers and manage incident response execution.
• •Manage the security tool stack, vendor relationships, third-party risk assessments, and security awareness programs.

What We're Looking For

• •Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• •Five to seven years of progressive cybersecurity or information security experience, including at least two years in a team lead or management role.
• •CISSP, CISM, Security+, GIAC, or another relevant certification is preferred.
• •Strong knowledge of security technologies, cloud security, threat intelligence, AI risks, risk management, and regulatory frameworks.
• •Strong communication, project management, leadership, problem-solving, and ethical judgment.

Outcomes & Measures of Success

• •Reduce security incidents and mean time to detect and respond.
• •Successfully deploy and operationalize AI monitoring tools.
• •Reduce unsanctioned AI tool usage and improve employee security training engagement.
• •Deliver strong compliance audit outcomes and timely third-party risk remediation.

Life at Centerfield

• •This is a hybrid position — employees work in our Playa Vista, CA office every Tuesday, Wednesday & Thursday.
• •Competitive salary + semi-annual bonus.
• •Unlimited PTO — take a break when you need it.
• •Industry-leading medical, dental, and vision plans + generous parental leave.
• •401(k) company match plan — fully vested on day 1.
• •Outside patio overlooking Playa Vista, monthly happy hours, catered lunches + daily food trucks.
• •Free onsite gym, award-winning culture, paid volunteer days, and career growth — we promote from within.

The Opportunity

As a Data Engineer, you'll help design the highly specialized data collection infrastructure in support of Centerfield's proprietary Data Architecture.

How You'll Contribute

• •Help design the highly specialized data collection infrastructure in support of Centerfield's proprietary Data Architecture.
• •Aid the team with troubleshooting, researching the root cause, and resolving technical defects in the event of a problem.
• •Help implement technical maintenance strategies for all specialized datasets.
• •Work with relevant stakeholders to deliver appropriate BI, data warehousing, reporting, and analytical infrastructure required to support Centerfield's assets.
• •Own problems from end-to-end in order to collect, extract, and clean the data.

What We're Looking For

• •Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a related field.
• •Three (3) years of experience in the position offered, as a Data Engineer, BI Engineer, Data Warehousing Engineer, or related occupation.
• •Experience with ETL tools such as Talend, SSIS, or Informatica.
• •Experience with Google Cloud Platform, including Google Cloud Bucket, Cloud Data Fusion, BigQuery, and Google Analytics.
• •Experience with performance-tuning techniques and real-time streaming implementation and architecture.
• •Experience building reports and data visualization with BI tools such as Tableau or Power BI.
• •Experience with data organization and ETL / ELT processes, and designing resilient data pipelines.
• •Experience with AWS and GCP technologies, including S3, SQS, Redshift, Kinesis, Google Cloud Bucket, Cloud Data Fusion, and BigQuery.
• •Experience with Java and Python and their respective build and packaging systems.
• •Experience with NoSQL databases such as MongoDB, DynamoDB, Druid, Hive, and Presto.
• •Experience with Amazon Web Services, including S3, SQS, Redshift, and DocumentDB.

Life at Centerfield

• •This is a hybrid position — employees work in our Playa Vista, CA office every Tuesday, Wednesday & Thursday.
• •Competitive salary + semi-annual bonus.
• •Unlimited PTO — take a break when you need it.
• •Industry-leading medical, dental, and vision plans + generous parental leave.
• •401(k) company match plan — fully vested on day 1.
• •Outside patio overlooking Playa Vista, monthly happy hours, catered lunches + daily food trucks.
• •Free onsite gym, award-winning culture, paid volunteer days, and career growth — we promote from within.

The Opportunity

As a Senior Data Engineer, you'll build software for end-to-end data platform migrations, including legacy system analysis, solution design, execution, validation, and decommissioning of obsolete platforms.

How You'll Contribute

• •Build software for end-to-end data platform migrations, including legacy system analysis, solution design, execution, validation, and decommissioning of obsolete platforms.
• •Own and drive large-scale software migrations such as Snowflake to BigQuery, including downstream reporting transitions to Looker.
• •Design and implement scalable, reliable software data pipelines supporting business analytics.
• •Serve as a subject matter expert (SME) for software data flows, pipelines, and reporting logic.
• •Ensure operational stability and data quality during critical business periods (e.g., AEP), diagnosing and resolving software production issues.
• •Proactively identify data dependencies, risks, and optimization opportunities across software systems.
• •Partner with analytics, BI, and business stakeholders to deliver trusted, performant data solutions.
• •Provide technical guidance to peers and help raise overall software engineering standards across the team.
• •Take ownership of projects from design through production, including documentation and knowledge transfer.

What We're Looking For

• •Master's degree or foreign equivalent in Information Systems, Data Science, Data Analytics, Computer Science, Computer Engineering, or a related field.
• •Three (3) years of work experience in the position offered, as a Data Engineer, Software Developer, or related occupation.
• •Experience working in a production data environment, building, maintaining, and supporting data pipelines and platforms.
• •Experience leading cloud data migrations and platform modernization efforts.
• •Experience with BigQuery, Snowflake, and cloud-based data architectures.
• •Experience migrating, supporting, and maintaining BI and reporting platforms such as Looker (Mode experience).
• •Strong SQL and Python skills, with demonstrated ability to troubleshoot complex data quality, performance, and integration issues.
• •Experience with ETL/ELT tools (Talend) and modern data pipeline patterns.
• •Experience building and managing marketing data integrations and internal/external API integrations.
• •Experience with data warehousing concepts, including dimensional modeling, performance optimization, and cost-aware design.
• •Ability to own and deliver complex technical solutions end-to-end using distributed systems, cloud platforms (AWS, GCP, or Azure), data frameworks (Spark or Kafka), and programming languages (Python, C#, or SQL).
• •Ability to work independently while collaborating cross-functionally, using tools such as Git, Jira, and BI platforms (Tableau, Looker, or Power BI).
• •Ability to communicate complex technical concepts to diverse audiences and translate data architecture into clear documentation and diagrams.

Life at Centerfield

• •This is a remote position open to applicants who currently reside in one of the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Washington, Washington D.C., or Wisconsin.
• •Competitive salary + semi-annual bonus.
• •Unlimited PTO — take a break when you need it!
• •Industry-leading medical, dental, and vision plans + generous parental leave.
• •401(k) company match plan — fully vested on day 1.
• •Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA).
• •Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.).
• •Career growth — we enjoy promoting from within!

The Opportunity

As a Frontend Engineer Intern at Centerfield, you'll join our engineering team building intuitive, high-performance consumer-facing web interfaces used by millions of shoppers. You'll ship real features — building new applications from scratch and extending or redesigning existing products, contributing to high-traffic sites like Savings.com.

Our team practices AI-first development: engineers act as architects who direct AI agents, custom skills, and automated workflows to deliver production software. You'll learn to go beyond out-of-the-box tools like Claude Code or Codex — building custom agents, domain knowledge systems, and review processes that turn AI into a force multiplier. We care less about clever code and more about delivering business value.

How You'll Contribute

• •Build and ship consumer-facing web applications and features, from greenfield builds to redesigns of existing high-traffic sites.
• •Develop responsive, accessible front-end experiences using React, Next.js, and TypeScript, integrating seamlessly with back-end APIs (Node.js, Java).
• •Use and extend our custom AI development harness: agents, skills, and workflow commands to accelerate delivery.
• •Experiment with new ways to apply AI agents to real engineering problems, and share what works with the team.
• •Collaborate with product, design, and engineering to turn business goals into shipped features.
• •Participate in the full software development lifecycle: design, build, review, ship, iterate.

What We're Looking For

• •Genuine curiosity and open-mindedness about AI-driven development — you actively experiment with AI agents and tools, and can show us something cool you've built with them.
• •Solid understanding of modern front-end development: React, JavaScript/TypeScript, HTML5, and CSS/Tailwind.
• •Exposure to frameworks and runtimes like Next.js and Node.js.
• •Understanding of APIs and how front-ends talk to back-end services.
• •Knowledge of software fundamentals: source control and debugging.
• •Rising seniors or new graduates.
• •Local to Playa Vista HQ and willing to come into the office 3 days a week.
• •Pursuing a degree in Computer Science or a relevant field.

Bonus Points

• •A portfolio, repo, or demo of something you built primarily with AI agents — bonus if you customized the workflow (custom agents, skills, prompt systems, MCP servers, evals).
• •Experience with cloud platforms (GCP or AWS).
• •Understanding of REST APIs and web performance.
• •Exposure to Vercel, Docker, or modern deployment tooling.

Intern Life at Centerfield

• •This is a hybrid position — interns work in our Playa Vista, CA office every Tuesday, Wednesday & Thursday.
• •Outside patio overlooking Playa Vista + cabanas, firepits & working grills.
• •Breakroom with games, couches, workout equipment + weekly in-office exercise classes.
• •Paid charity and volunteer days, unlimited free snacks and drinks, monthly happy hours and catered Thursday lunches.
• •Award-winning culture, monthly team outings, and career growth — we promote from within.

The Opportunity

We are looking for an experienced Senior Product Manager to lead the development of high-impact agentic applications that enhance both internal operations and partner capabilities within our customer acquisition ecosystem. While the specific roadmap will evolve, think of applications such as an omnichannel agent that can intelligently engage with consumers across multiple touchpoints for a seamless sales interaction. Your role will be to shape, prioritize, and deliver products that extend far beyond individual workflows — enabling scalable, adaptive systems that give our teams and partners a competitive edge.

This is a hands-on, execution-focused role requiring equal parts product vision, technical depth, and operational rigor.

How You'll Contribute

• •Drive Strategy & Execution: Define the roadmap for agentic applications that strengthen internal and partner capabilities across acquisition channels.
• •Lead 0→1 Development: Translate opportunities into requirements and bring entirely new products to life, from concept to adoption.
• •Collaborate Cross-Functionally: Partner with engineering, AI/ML, data science, and operations teams to deliver impact quickly and effectively.
• •Balance Vision and Delivery: Prioritize trade-offs between immediate needs and longer-term scalability of agentic systems.
• •Establish Metrics for Success: Define KPIs that measure adoption, efficiency gains, and partner enablement — and ensure accountability.
• •Enhance Capabilities: Build products that not only automate but also enhance consumer interactions.
• •Experiment Thoughtfully: Launch experiments to validate use cases, ensuring each iteration drives tangible improvement.
• •Executive-manage: Lead regular syncs and project updates to business stakeholders for alignment.

What We're Looking For

• •5+ years of product management experience, with 3+ years in SaaS, platform, or ecosystem product development.
• •Proven ability to take 0→1 products from vision to market adoption, ideally in AI-driven or automation-focused domains.
• •Strong understanding of integrations, APIs, and partner-facing platforms.
• •Track record of delivering products that improve efficiency, decision-making, or business outcomes at scale.
• •Skilled in agile product development with experience managing complex, multi-stakeholder initiatives.
• •Analytical and data-driven, with the ability to define meaningful KPIs and back decisions with evidence.
• •Excellent communicator, able to align executives, technical teams, and external partners through projects.
• •Passion for AI and the future of agentic applications, with curiosity to stay ahead of emerging trends.

Life at Centerfield

• •This is a hybrid position — employees work in our Playa Vista, CA office every Tuesday, Wednesday & Thursday.
• •Competitive salary + semi-annual bonus.
• •Unlimited PTO — take a break when you need it.
• •Industry-leading medical, dental, and vision plans + generous parental leave.
• •401(k) company match plan — fully vested on day 1.
• •Outside patio overlooking Playa Vista, monthly happy hours, catered lunches + daily food trucks.
• •Free onsite gym, award-winning culture, paid volunteer days, and career growth — we promote from within.

The Opportunity

Centerfield is looking for an operational, high-velocity HR Director, Call Center Operations to lead people operations across our fast-paced, multi-site US call center network. In this high-impact remote role, you will ensure our frontline workforce strategy drives peak performance, employee retention, and strict compliance.

Leading a dedicated team of HR Partners, you will oversee day-to-day HR execution for high-volume sales and support teams. From leadership coaching to complex investigations, attrition mitigation, and peak staffing ramps, you will set the standard for fair, consistent, and scalable HR operations across our contact center ecosystem.

How You'll Contribute

• •Serve as the primary HR strategic partner to Call Center Site Directors, Operations Managers, and supervisors.
• •Build supervisory capabilities across the teams, coaching managers on constructive feedback, accountability, attendance management, and agent retention tactics.
• •Partner with Operations leadership to balance aggressive production and sales targets with sound people practices and a positive workplace culture.
• •Translate operational objectives into frontline people strategies that minimize friction and keep agents engaged.

HR Partner Team Leadership

• •Lead, mentor, and elevate a distributed team of HR Partners.
• •Establish standard operating procedures (SOPs) and response SLAs to ensure fast, consistent support across all shifts and time zones.
• •Serve as the escalation lead for complex investigations, sensitive disciplinary decisions, and involuntary terminations.
• •Monitor caseloads and reallocate support during peak sales ramps and business cycles.

Talent Acquisition & Ramp Execution

• •Partner with Operations to manage the end-to-end talent acquisition strategy and execution for all US call center hiring.
• •Directly manage, mentor, and stretch the dedicated Call Center Recruiting team, setting clear sourcing targets, funnel benchmarks, and candidate experience standards.
• •Drive high-volume recruiting pipelines to consistently hit training class start dates, headcount quotas, and seasonal staffing ramps.
• •Track and optimize key recruiting metrics, including cost-per-hire, time-to-fill, interview-to-offer ratios, and early show-rate percentages for day-one training classes.

High-Volume Employee Relations & Multi-State Compliance

• •Oversee high-volume employee relations with speed, sound judgment, and defensible documentation.
• •Conduct and supervise investigations into workplace grievances, policy violations, performance issues, and wage-and-hour disputes.
• •Maintain rigorous compliance across multi-state employment laws governing hourly non-exempt populations (e.g., meal and rest break rules, overtime, shift differentials, and local ordinances).
• •Partner with Legal and senior HR leadership on high-risk personnel decisions.

Frontline Retention & Headcount Governance

• •Analyze turnover and early tenure attrition (30/60/90-day drop-off), identifying root causes and adjusting recruiting profiles or onboarding workflows accordingly.
• •Partner with leaders to design practical retention and recognition initiatives tailored to high-volume, metric-driven call center environments.

What We're Looking For

• •10+ years of progressive HR experience, with substantial focus in high-volume, operational environments (call centers, contact centers, warehousing/fulfillment, or customer care operations).
• •Demonstrated experience successfully managing, coaching, and developing both HR Partners and Talent Acquisition professionals.
• •Deep experience partnering directly with operational directors and frontline supervisors in metric-driven, fast-paced environments.
• •Strong subject-matter expertise in high-volume employee relations, structured workplace investigations, and multi-state wage-and-hour compliance for hourly teams.
• •Demonstrated ability to leverage recruiting and turnover metrics to identify root causes and implement frontline retention strategies.
• •Stellar communication, conflict resolution, and influence skills — comfortable engaging with hourly agents, supervisors, and executive leaders alike.
• •High degree of agility, decisive problem-solving, and composure when navigating fast-moving operational escalations.
• •Experience in technology-enabled sales, performance marketing, or customer acquisition operations is a plus.

Life at Centerfield

• •This is a remote position open to applicants who currently reside in one of the following states: California, Florida, Minnesota, New Jersey, New York, Ohio, Oregon, or Washington.
• •Competitive salary + generous quarterly bonus.
• •Unlimited PTO — take a break when you need it!
• •Industry-leading medical, dental, and vision plans + generous parental leave.
• •401(k) company match plan — fully vested on day 1.
• •Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA).
• •Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.).
• •Career growth — we enjoy promoting from within!

The Opportunity

Centerfield is seeking a fast-thinking, high-impact HR Director to serve as the key operational engine of our People team and the right hand to the SVP, People Operations. In this high-visibility, fast-paced role, you will own the day-to-day HR function across our Corporate population — driving manager enablement, steering complex employee relations, safeguarding headcount governance, and aligning Talent Acquisition with business velocity.

As the primary HR partner for Director and Sr. Director-level leaders, you will turn People strategy into crisp, daily execution. You will lead and elevate our HR Partner team, serve as the ultimate escalation point for complex workforce challenges, and partner directly with the SVP to ensure our people strategy matches the speed of our growth.

How You'll Contribute

• •Act as the trusted execution partner to the SVP, People Operations, translating high-level strategy into seamless daily HR operations.
• •Serve as the first line of escalation for complex employee relations, manager friction, and organizational risks before reaching the SVP.
• •Provide rapid-response guidance, real-time pulse checks, and data-backed workforce insights directly to the SVP to inform broader People strategy.

Talent Acquisition & Team Leadership

• •Direct, mentor, and stretch the HR Partner team, building a high-performing, customer-centric HR unit.
• •Maintain oversight of Corporate Talent Acquisition ops to ensure candidate pipelines, recruiter capacity, and offer decisions keep pace with business demand.
• •Step in to unblock hiring bottlenecks and assist on critical senior talent searches.

Manager Enablement & High-Speed Coaching

• •Serve as the go-to HR sounding board for Directors and Sr. Directors, building strong manager muscle across the organization.
• •Coach leaders in real time on accountability, communication, sharp policy application, and navigating difficult conversations.
• •Move fast to resolve emerging manager challenges, reinforcing leader ownership while delivering pragmatic, business-minded HR guidance.

Complex Employee Relations & Risk Governance

• •Lead high-stakes employee relations, workplace investigations, and disciplinary actions with speed, empathy, and bulletproof documentation.
• •Partner closely with Legal and senior HR leadership on high-risk matters, balancing business speed with employment law compliance.
• •Detect recurring friction points and ER trends early, partnering with leaders to fix root causes before they scale.

Workforce Architecture & Headcount Rigor

• •Drive day-to-day headcount tracking and governance in lockstep with Finance and business leads to ensure zero friction between hiring plans and budgets.
• •Rapidly evaluate new and replacement headcount requests, ensuring smooth approvals before recruiting kicks off.
• •Guide leaders through team restructures, reporting adjustments, position realignments, and seamless offboardings.

Cross-Functional Execution

• •Partner effortlessly across Payroll, Benefits, Leave Administration, HRIS, Analytics, and Legal to execute clean, frictionless workforce changes.

What We're Looking For

• •10+ years of progressive HR experience, with strong exposure to complex employee relations, manager coaching, and day-to-day HR operations.
• •Experience serving as a trusted operational partner to senior HR leadership.
• •Prior leadership experience managing, mentoring, and developing HR team members.
• •Background that includes experience in talent acquisition or recruiting oversight.
• •Practical experience managing and tracking headcount alongside Finance and department leads.
• •Solid foundation in employment law, workplace investigations, and corrective action best practices.
• •Stellar communication, conflict resolution, and interpersonal skills, with the ability to build trust across all levels.
• •Ability to stay agile, decisive, and solutions-oriented in a fast-paced environment.
• •Experience supporting a technology or high-growth company is a strong plus.

Life at Centerfield

• •This is a hybrid position — employees work in our Playa Vista, CA office every Tuesday, Wednesday & Thursday.
• •Competitive salary + semi-annual bonus.
• •Unlimited PTO — take a break when you need it.
• •Industry-leading medical, dental, and vision plans + generous parental leave.
• •401(k) company match plan — fully vested on day 1.
• •Outside patio overlooking Playa Vista, monthly happy hours, catered lunches + daily food trucks.
• •Free onsite gym, award-winning culture, paid volunteer days, and career growth — we promote from within.

The Opportunity

Centerfield is looking for an energetic, resourceful People Partner to join our People team in our Playa Vista headquarters. Reporting directly to the HR Director, Corporate, this role is the ultimate generalist launchpad — a high-visibility, hands-on opportunity for someone who wants to touch every facet of the employee lifecycle in a fast-moving, high-growth environment.

In this role, you will act as a core operational engine and trusted partner for Managers and Sr. Managers across our corporate teams. From front-line manager coaching, performance guidance, and employee relations to immigration case management, talent acquisition support, and high-impact ad hoc people initiatives, no two days will look the same. If you are naturally curious, love solving ambiguous problems, and thrive as the go-to person for all things HR, this is the role for you.

How You'll Contribute

• •Serve as a direct HR partner and trusted sounding board for Managers and Sr. Managers across corporate teams.
• •Coach and guide managers on team communication, performance management, employee development, and early conflict resolution.
• •Help leaders navigate day-to-day employee concerns, reinforcing consistent policy application and practical problem-solving.
• •Partner with the HR Director on sensitive or complex employee relations matters, documentation, and performance improvement plans.

Immigration & Global Mobility Support

• •Act as the primary internal point of contact for corporate immigration and visa sponsorship processes.
• •Partner with external immigration counsel, foreign national employees, and hiring managers to manage visa petitions (H-1B, TN, Green Cards, STEM OPT extensions, etc.).
• •Track visa milestone dates, petition filings, and compliance documentation (such as Public Access Files) with precision and confidentiality.

Talent Acquisition & Onboarding Support

• •Partner dynamically with the Talent Acquisition team during peak hiring cycles and critical business pushes.
• •Support corporate onboarding workflows to ensure new hires experience a seamless, engaging first 90 days.

People Operations & Cross-Functional Projects

• •Serve as a central connector and "catch-all" resource for employee inquiries regarding policies, benefits, leaves, and general workplace resources.
• •Partner with Payroll, Benefits, and HRIS to ensure smooth data updates, reporting line changes, and lifecycle documentation.
• •Lead and support a wide variety of ad hoc People initiatives — ranging from employee engagement events and recognition programs to process rollouts and operational documentation.
• •Identify operational bottlenecks in day-to-day HR workflows and propose creative, scalable solutions.

What We're Looking For

• •4+ years of progressive HR experience in a generalist, HR coordinator, or HR partner capacity.
• •Hands-on experience advising and coaching Managers and Sr. Managers through everyday people matters and team challenges.
• •Working exposure to employment visa and immigration processes (coordinating with external immigration attorneys and tracking petition timelines).
• •Experience providing flexible, ad hoc support to Talent Acquisition teams during hiring ramps.
• •Solid foundational knowledge of federal, California, and local employment regulations and workplace best practices.
• •High degree of resourcefulness and adaptability — someone who thrives when wearing multiple hats and navigating ambiguous, evolving priorities.
• •Stellar verbal and written communication skills, with a proven ability to handle sensitive and confidential information with discretion.
• •Proactive mindset with a genuine desire to learn, grow, and touch all areas of the People Operations ecosystem.
• •Prior experience in a tech or high-growth corporate environment is a strong plus.

Life at Centerfield

• •This is a hybrid position — employees work in our Playa Vista, CA office every Tuesday, Wednesday & Thursday.
• •Competitive salary + semi-annual bonus.
• •Unlimited PTO — take a break when you need it.
• •Industry-leading medical, dental, and vision plans + generous parental leave.
• •401(k) company match plan — fully vested on day 1.
• •Outside patio overlooking Playa Vista, monthly happy hours, catered lunches + daily food trucks.
• •Free onsite gym, award-winning culture, paid volunteer days, and career growth — we promote from within.

The Opportunity

From ensuring our sales agents are compliant, licensed, and ready to sell, to auditing call quality, to executing crucial customer retention and "save" strategies, you will touch it all. You will act as the team’s go-to resource, bridging the gap between Sales, Quality, Operations, and our customers.

How You'll Contribute

This is a cross-functional operations role supporting multiple areas of the Medicare business. Responsibilities may shift based on business priorities, operational needs, and seasonality. The ideal candidate is adaptable, enjoys variety, and thrives in a dynamic environment.

Licensing & Contracting Operations

• •Agent Onboarding & Setup: Guide sales agents through the end-to-end appointment and contracting process with major Medicare carriers (e.g., Aetna, Humana, WellCare).
• •Credential Management: Track, verify, and maintain active insurance licenses, AHIP certifications, and carrier writing numbers across multiple states.
• •Portal & Access Management: Assist in setting up and troubleshooting agent access to carrier portals and internal systems to minimize downtime before and during busy selling seasons.
• •Compliance Safeguards: Monitor licensing data to ensure no agent writes business without proper active status and direct TPMO alignment.

Quality Assurance (QA) & Compliance Audit

• •Call & Interaction Auditing: Evaluate inbound and outbound sales, retention, and customer support calls against compliance checklists, Medicare/CMS guidelines, and internal standards.
• •Risk Identification: Review customer grievance data and compliance flags to identify risk themes or gaps in agent training.
• •Feedback Loop: Partner with leadership to document QA findings, highlight common trends, and help craft remedial training or process improvements.
• •Compliance Remediation: Conduct outbound follow-up calls to consumers based on QA findings to clarify missing info, correct documentation, and ensure complete regulatory alignment.

Lifecycle Retention & Customer Support

• •New Member Engagement: Conduct proactive Welcome Calls and structured touchpoints (at 2, 15, and 45 days post-enrollment) to reinforce plan value, answer benefits questions, and build consumer confidence.
• •Inbound Navigation: Handle inbound member inquiries regarding plan benefits, provider lookups, pharmacy or billing issues, and ID card tracking to resolve problems before they escalate into carrier complaints.
• •Save & Re-Enrollment Activities: Engage with members requesting cancellation. Use empathy and critical thinking to identify root causes, resolve friction points, and — when appropriate — re-enroll the consumer into a more suitable product within QuoteManage.
• •Provide Third Party Verification for all Medicare enrollments.

Special Projects & Seasonal Support

• •C-SNP Verification: Support the verification of chronic conditions for members enrolled in Chronic Special Needs Plans (C-SNP), coordinating across internal teams and providers to prevent non-compliance disenrollments.
• •AEP & Renewal Readiness: Pivot dynamically during Pre-AEP and AEP to support high-priority initiatives, whether running targeted outreach, managing sudden carrier contracting spikes, or helping handle seasonal volume.
• •Data & Systems Integrity: Maintain meticulous records of all activities, agent tickets, and consumer interactions in CRM platforms.

What We're Looking For

• •Strong experience in Medicare sales, operations, customer service, or retention. Familiarity with Medicare compliance, CMS guidelines, carrier portals, and certification requirements is highly preferred.
• •Must maintain an active health insurance license and Medicare certification, including the ability to obtain and maintain reciprocity across states as needed (required).
• •A true "utility player" who can seamlessly shift between licensing and contracting tasks, auditing and compliance work, agent support, and customer-facing interactions.
• •Takes ownership of work, exercises sound judgment, and is comfortable making calculated decisions when needed.
• •Strong verbal and written communication skills with the ability to explain complex processes, requirements, and benefits clearly to agents, carriers, and consumers.
• •Demonstrated customer service skills with a commitment to delivering a positive experience while resolving issues effectively.
• •Highly organized and detail-oriented, with a proven ability to identify and address errors before they become larger issues.
• •Resourceful and solutions-oriented, with the ability to navigate challenges, research answers, and drive issues to resolution.
• •Comfortable working in CRM platforms (e.g., Zendesk), spreadsheets, carrier portals, and multi-state licensing systems.

Additional Information

• •This role is available for individuals who reside in and have their Resident State License in one of the following states: Florida, North Carolina, Tennessee, Texas, Georgia, Massachusetts, South Carolina, Alabama, or Utah.
• •This is a remote position and candidates should be comfortable working in a virtual environment.
• •Flexibility in working hours may be required to accommodate participants from different time zones.

The Opportunity

Centerfield is hiring a Sr. Director, Organic Growth & AI Discovery to scale our AI Discovery business while strengthening organic performance across our digital brands. This is a commercial leadership role for someone who understands search deeply and knows how to turn audience reach, trusted content, and emerging discovery opportunities into a growing business.

You will lead the Organic Growth and Web Publishing team and work closely with Content, Sales, Corporate Marketing, Product, Engineering, Communications, and our AI & Automation team.

How You'll Contribute

• •Lead day-to-day growth of our AI Discovery offering: packaging, pricing recommendations across performance, hybrid, and flat-fee models, forecasting, and performance against revenue and profitability goals.
• •Turn search and AI-visibility insights into compelling advertiser strategies and proposals; participate directly in sales conversations and client presentations.
• •Connect commercial commitments to delivery capacity with Sales and functional leads before commitments are made.
• •Build repeatable delivery and client-reporting practices so signed deals are scoped into content and placement work quickly.

Lead organic growth across the portfolio

• •Set portfolio-wide organic growth strategy, methodology, and priorities (SEO, AEO, and GEO) tied to qualified traffic, conversions, and gross profit.
• •Diagnose organic performance declines and algorithm or AI-platform changes, and lead recovery plans with accountable owners.
• •Shape the technical search roadmap with Product and Engineering across crawlability, indexation, information architecture, internal linking, structured data, and site templates.
• •Run focused tests with Content and Communications on how authoritative content and earned mentions contribute to discovery.

Make performance clear and actionable

• •Own the measurement framework and recurring reporting across organic performance, AI visibility, sponsorship results, delivery quality, and capacity.
• •Lead weekly operating reviews and substantive monthly reviews by business segment.
• •Proactively educate the company on algorithm changes, AI-search developments, tools, results, and emerging opportunities.

Lead the team and improve operations

• •Manage and develop the organic growth and publishing teams, coaching for analytical judgment and accountability for results.
• •Align priorities with Content Leads and business leaders before work begins; make tradeoffs explicit when priorities conflict.
• •Partner with AI & Automation to improve publishing, QA, sponsorship placements, and reporting workflows.
• •Own the Organic Growth budget, tool stack, and vendor relationships.

What We're Looking For

• •Commercial ownership: experience building or materially growing a revenue-generating business, product, or service with personal accountability for results.
• •Deep search expertise, typically 10+ years in organic growth for a content publisher, affiliate, or lead-generation business.
• •Practical AI-search experience with AEO and GEO experimentation and measurement.
• •Hands-on analytical judgment across Google Search Console, GA4, Looker Studio, crawl tools, and AI-visibility platforms.
• •Technical depth in crawl, indexation, structured data, and CMS platforms such as WordPress.
• •Team leadership experience managing and developing teams and managers across commercial, editorial, product, and technical functions.
• •Executive-ready communication and client-facing presence.
• •Comfort leading through ambiguity as the team finishes the shift from an SEO function to an organic growth business.

Bonus Points

• •Experience in agency and services businesses, particularly with sponsorship or advertiser-funded programs.
• •Experience monetizing organic audiences beyond affiliate revenue through AEO or GEO programs and content partnerships.
• •Using AI and automation (for example, n8n, Airtable, Zapier) to improve growth, reporting, or publishing workflows.
• •Conference speaking or published thinking on AI search.
• •Multi-brand experience across verticals such as home services, insurance, senior care, security, e-commerce, or B2B.

Life at Centerfield

• •This is a hybrid position — employees work in our Playa Vista, CA office every Tuesday, Wednesday & Thursday.
• •Competitive salary + semi-annual bonus.
• •Unlimited PTO — take a break when you need it.
• •Industry-leading medical, dental, and vision plans + generous parental leave.
• •401(k) company match plan — fully vested on day 1.
• •Outside patio overlooking Playa Vista, monthly happy hours, catered lunches + daily food trucks.
• •Free onsite gym, award-winning culture, paid volunteer days, and career growth — we promote from within.