AI sales agents from Centerfield

Centerfield's AI sales agents are voice, chat and text (RCS) agents built to turn more conversations into sales. Some run entirely on AI, while others guide our team in real time during live conversations. All channels feed one AI system, so context carries across them. The design draws on analysis of 70B+ annual consumer engagements.

RCS (Rich Communication Services) is the next generation of SMS, delivered right in the native messaging app. SMS is often flagged as spam, so messaging-first prospects can slip away. Centerfield's fully managed RCS gives consumers a verified channel where AI helps consumers ask questions, explore offers and take action.

What RCS has that SMS doesn't:

• Verified logo and brand identity
• High-resolution media, with no compression
• Read receipts and typing indicators
• Interactive features with no character limits
• WiFi connectivity, with no mobile data required
• Interactive business messaging

Both models exist. Some conversations are handled entirely by AI. Others are AI-guided in real time so your human sales team can support and close the sale. AI delivers speed and consistency, freeing your agents to focus on the conversations that need them. For a Fortune 500 telco, AI-guided scripting drove a 230% increase in upsells and cross-sells.

Centerfield’s AI sales agents reach new leads in seconds, qualify them, and follow up consistently across voice, chat and RCS. No lead sits idle. Vetted leads are either closed by the agent (on your behalf) or passed to your team with full context, so no prospect has to start over. Depending on the channel, the AI agent either transfers the lead to a live agent or sends a purchase link. Warm transfers and digital-to-phone handoffs (such as click-to-call) require human agents to be available.